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Terms & Conditions

Last updated: January 2026

Section 1 Scope and subject matter of the contract

  1. These General Terms and Conditions (hereinafter "Terms") apply to all contracts, services, and offers of JetCoders GmbH (hereinafter "Provider") vis-a-vis its customers (hereinafter "Customer").
  2. The offer is directed exclusively to entrepreneurs within the meaning of the Austrian Commercial Code (UGB).
  3. The subject matter of the contract is the development of an individual web application based on Next.js or Astro.js, the provision of the proprietary administration system "JetPages" as software as a service (SaaS), as well as hosting and monitoring services.
  4. Any differing, conflicting, or supplementary general terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their applicability in writing.

Section 2 Scope of services and rights of use

  1. The Provider shall make available to the Customer an individually configured instance of JetPages.
  2. For the duration of the contract term, the Customer shall receive a simple, non-transferable right to use the website and the CMS interface.
  3. Intellectual property: The source code of the website as well as the software logic of JetPages shall remain the exclusive property of the Provider. The Customer shall have no claim to the handover of the source code.
  4. Browser support: The technical display is optimized for the latest two versions of common browsers (Chrome, Firefox, Safari, Edge).
  5. Third-party assets: The delivery of media (images, videos) requires the use of external services (e.g. imagekit.io). The Customer is solely responsible for setting up its own account with the respective third-party provider and for all associated costs and licenses.

Section 3 Responsibility for content (self-service)

  1. JetPages enables the Customer to create and design content independently. The structure and content population of the website are the sole responsibility of the Customer.
  2. The obligation to pay the agreed fees begins upon provision of the CMS access credentials, irrespective of the point in time at which the Customer actually publishes the content.
  3. The CMS may only be used for public content. The storage of private or highly sensitive data is prohibited.
  4. The Customer bears sole responsibility for the legal correctness of the content (in particular imprint/legal notice, privacy policy pursuant to GDPR). The Provider does not provide legal advice.

Section 4 Acceptance of the technical implementation

  1. After the technical infrastructure has been provided, the Customer has 14 calendar days to test the functions. If no written notice of defects is sent to the Provider by email within this period, the technical implementation shall be deemed accepted.
  2. Free corrections only include the remedy of errors in the agreed basic configuration within the acceptance period.
  3. Errors reported after expiry of the acceptance period, as well as subsequent change requests, shall be charged separately on an hourly basis.
  4. The warranty period shall be 6 months from acceptance of the technical implementation.

Section 5 Remuneration and price adjustment

  1. Unless otherwise agreed, 50% of the project sum is due upon commissioning and 50% upon technical provision.
  2. Ongoing fees for hosting and monitoring shall be charged in accordance with the conditions set out in the offer.
  3. If an increase in resource usage (traffic/computing load) leads to demonstrably higher infrastructure costs for the Provider, the Provider shall be entitled to adjust prices. Price increases shall be notified to the Customer in writing at least 3 months in advance.

Section 6 Late payment and suspension

  1. If the Customer is more than 14 days late with a payment, the Provider shall be entitled, after prior notice, to suspend access to the CMS and temporarily take the website offline.
  2. In the event of late payment, default interest shall be charged at the statutory rate. The Customer undertakes to reimburse reminder fees in the amount of EUR 20.00 per reminder as well as the costs of a lawyer engaged for collection.
  3. After full settlement of all outstanding claims, access shall be restored without undue delay.
  4. The Customer's payment obligation shall remain unaffected.

Section 7 Availability and service levels

  1. The website is provided using highly available cloud infrastructures of leading third-party providers. As the physical infrastructure is outside the Provider's direct sphere of influence, uninterrupted availability cannot be guaranteed.
  2. The Provider strives for maximum availability and, in the event of a service restriction, will immediately initiate all necessary steps to support a prompt restoration of operations.
  3. The Provider guarantees an initial response to technical support requests within 24 hours from receipt of the request. Saturdays, Sundays, and public holidays shall not be counted for this purpose.

Section 8 Liability

  1. The Provider's liability is limited to intent and gross negligence.
  2. Liability for indirect damages, consequential damages, or loss of profit is excluded.
  3. The Provider shall not be liable for content created or uploaded independently by the Customer via the CMS.
  4. The Provider's liability is limited in amount to the ongoing fees paid by the Customer in the last 12 months (excluding one-time project costs), but in any event to a maximum of EUR 5,000.

Section 9 Subcontractors and third-party providers

  1. The Provider is entitled to engage subcontractors and third-party providers for the performance of its services, in particular for hosting (e.g. Vercel), database services (e.g. Turso), and content delivery.
  2. The Provider is furthermore entitled to involve external companies or freelancers in order to fulfill its contractual obligations.
  3. The Provider shall select such service providers carefully and ensure that they implement appropriate technical and organizational measures to protect data.

Section 10 References

  1. The Provider is entitled to refer, in its own advertising materials and in particular on its website, to the existing or former business relationship with the Customer by using the Customer's name and logo (reference notice).
  2. The Customer may object to such use at any time in writing.

Section 11 Data protection

  1. Under standard operation, JetPages does not process personal data of website visitors.
  2. If individual functions are implemented at the Customer's request that require the storage of personal data (e.g. contact forms, newsletters), a separate data processing agreement (DPA) shall be concluded for this purpose.
  3. The Customer is solely responsible for the data protection compliant design of its website (in particular privacy policy and cookie notices).

Section 12 Force majeure

  1. Delays in performance or service failures due to force majeure (e.g. natural disasters, pandemics, cyberattacks on third-party infrastructure, official measures) shall not entitle the Customer to claim damages.
  2. In the event of force majeure, both parties shall inform each other without undue delay and jointly seek appropriate solutions.

Section 13 Term, termination, and data exit

  1. The minimum term is 12 months. The notice period for termination is 3 months to the end of the respective term.
  2. After expiry of the minimum term, the contract shall automatically renew for additional periods of 12 months each unless terminated in due time.
  3. The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if a party materially breaches essential contractual obligations despite written warning and a grace period of 14 days, or if insolvency proceedings are opened over the assets of a party or rejected for lack of assets.
  4. Upon termination of the contract, the Customer has the right to receive the content data entered into the CMS in a common format (e.g. JSON/CSV).
  5. A basic export of the content shall be free of charge. Additional export effort (e.g. special formats, data preparation) shall be charged at the agreed hourly rate.

Section 14 Amendment of the Terms

  1. The Provider reserves the right to amend these Terms with effect for the future if this is required for objective reasons and the Customer is not thereby unreasonably disadvantaged.
  2. Amendments shall be communicated to the Customer in writing or by email at least 4 weeks before they take effect.
  3. If the Customer does not object within 4 weeks of receipt of the notice, the amended Terms shall be deemed accepted. The Customer shall be specifically informed of this legal consequence in the amendment notice.

Section 15 Final provisions

  1. Austrian law shall apply exclusively, excluding conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.
  2. Vienna shall be agreed as the place of jurisdiction for all disputes arising out of or in connection with this contract, insofar as this is legally permissible.
  3. Before initiating legal action, both parties undertake to first attempt an amicable settlement through direct dialogue.
  4. If individual provisions of these Terms are or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.